Returns & Exchanges

If it just doesn't work out.

Baby's on Broadway wants you to love every product you receive from us. If you are not completely satisfied with your purchase, we want to make it right. Please note the following return policy:

  • Products must be unopened and in their original condition
  • Returns must be made within 30 days of the original purchase (7 days for clothing items and accessories)
  • Clearance, sale items, and most clothing items and accessories are not-returnable
  • Custom or special order items such as chairs, cribs, dressers, car seats, strollers, etc. may not be returned
  • A 25% Restocking Fee will apply to returns/refunds of $250 or greater
  • Employees reserve the right to refuse a return if it violates the return policy. Store credit may also be issued at the employee's discretion.
Email {sales@babysonbroadway.com} within 30 days of receipt of the item with your name, order number and reason for return. Once we receive your returned item, we will issue you a refund or in store credit, less shipping expenses. All refunds put back on a credit card will be issued within five business days upon receipt of the returned merchandise.


If the product you receive is damaged, please send photos and a description of the product and damages to {sales@babysonbroadway.com}. We will work to get you a replacement for the piece(s) as quickly as possible. Please note that in these instances, shipping times are out of our control and we cannot offer refunds due to extended shipping times.

Breast Pumps

Due to the fact that breast pumps & parts are considered personal hygiene products, per industry standard, they are not returnable once opened. All pumps are warranted directly through the manufacturer, not through Baby's On Broadway DME Services. If you have any issues with the pump, please reach out to the manufacturers directly. Unopened/seal intact pump returns can follow normal store return policy.