Shipping & Delivery - Babys on Broadway

Shipping & Delivery Guidelines at Baby's On Broadway

Welcome to Baby’s On Broadway’s Shipping & Delivery Guidelines. Our commitment to providing an exceptional customer experience extends from our store to your doorstep. This document outlines our policies and procedures for shipping and delivery, ensuring clarity and convenience for your purchases.

Nationwide Shipping

We proudly ship to all U.S. states, ensuring that no matter where you are, you can enjoy the quality products from Baby’s On Broadway.

Delivery Rates: Shipping rates are dynamically calculated based on the items in your cart and your delivery location. For transparency and convenience, these rates will be displayed in your shopping cart during the checkout process.

Shipping Timeframes and Custom Items

Standard Shipping: Most items are shipped promptly, with estimated delivery dates provided during checkout. We endeavor to expedite your order to ensure timely delivery.
Custom Orders: Custom items require additional time for production and shipping. The maximum wait time for an order, including custom pieces, is approximately 12 weeks. We appreciate your patience and understanding for these specially crafted items.
Staggered Shipments: Depending on availability and warehouse logistics, items within the same order may ship separately. This approach ensures that you receive each item as swiftly as possible, direct from our store or our suppliers.

Minnesota Personal Delivery and Setup

Exclusive Services: For our customers residing in Minnesota, we offer the added benefit of personal delivery and setup services by our dedicated team. This service includes the transportation, assembly, and placement of your furniture, providing a seamless setup experience.
Availability: Please note that personal delivery and setup services are subject to team availability. While we strive to accommodate all requests, circumstances such as staffing constraints may impact our ability to provide this service at all times.

Contact Us for Personalized Assistance

Given the variability of delivery rates and the specifics of each order, we encourage direct communication to ensure your needs are precisely met. Whether you have questions about delivery options, need a shipping quote, or require support for a lost or damaged shipment, our dedicated customer service team is here to provide personalized assistance.

Contact Information:

- Email: [email protected]
- Phone: (320) 639-2229
- In-Person Consultation: Visit our store locations for a personal consultation or to arrange for in-store pick-up.

Responsibility for Lost or Damaged Shipments

Carrier Liability: Once an item is dispatched, the responsibility for the shipment’s safety and integrity transfers to the carrier. Baby’s On Broadway partners with reputable shipping services to minimize risks; however, in the rare event of a lost or damaged shipment, the carrier is liable.
Customer Support: Should you experience any issues with your shipment, including loss or damage, please contact us immediately. Our team will assist you in filing a claim with the carrier and work diligently to resolve the matter to your satisfaction.

Baby’s On Broadway is dedicated to ensuring a smooth and enjoyable shopping experience, from browsing our selection to the excitement of delivery day. Our Shipping & Delivery Guidelines are designed to provide transparency, peace of mind, and satisfaction with every purchase.