PLEASE READ IMPORTANT INFORMATION ABOUT YOUR ORDER AND TRACKING

You should have received a confirmation email which will provide any information pertinent to your order such as possible backorders, etc.

Your order will remain in PROCESSING until we have tracking ready for your order.You should expect your in-stock item(s) to arrive within 7 -14 days of placing your order. However, please know that some orders may take longer and we will do our best to keep you updated.

Please TAKE NOTE: the shipping or pre-order timeframe for your item as listed on our website when you order is placed is an accurate estimate of your wait based on the information we have from the manufacturer at that time.

It is likely it may change at any time and we will not have tracking or shipping information until your item is available to ship. Once your order has shipped, you will receive an email with tracking information {if available}.

Please also note some items will be shipped directly from the vendor. In those instances, we will often not have exact tracking information, but will be able to provide an accurate time quote.

If you have any questions, please email us any time (with your order number) and you will receive an email within 1-2 business days responding to your inquiry. Please send emails to {[email protected]}. Thank you so much for shopping with us!

At Baby’s on Broadway, we are committed to ensuring the safety and quality of every product we offer for your precious little ones. Your child’s well-being is our top priority, and we strive to provide you with the highest standards of safety, quality, and satisfaction.

Safety Assurance

1. Product Compliance: We meticulously select and curate our products to ensure they comply with international safety standards and regulations.
2. Thorough Testing: All products undergo rigorous testing to guarantee they meet our stringent safety criteria. This includes assessments for choking hazards, chemical safety, and durability.
3. Age-Appropriate Recommendations: We provide clear and accurate age recommendations for each product, helping you choose items that are suitable for your child’s developmental stage.
4. Transparent Information: Product descriptions include detailed information about materials used, safety features, and care instructions to empower you with the knowledge needed to make informed choices.

Quality Commitment

1. Premium Selection: We source our products from trusted manufacturers and brands known for their commitment to quality craftsmanship.
2. Durability: Our products are designed to withstand the wear and tear of everyday use, ensuring they can be enjoyed by your little ones for an extended period.
3. Customer Reviews: We value feedback from our customers and actively use it to improve our product selection and services. Your satisfaction is a key indicator of our commitment to quality.
4. Responsive Customer Support: Our dedicated customer support team is ready to assist you with any questions or concerns regarding the safety and quality of our products.

Continuous Improvement

1. Monitoring and Feedback: We continuously monitor industry trends, safety standards, and customer feedback to enhance our product selection and service offerings.
2. Regular Updates: We keep you informed about any product recalls, safety updates, or improvements through our website and communication channels.
3. Educational Resources: We provide educational resources to help you stay informed about child safety and development, offering tips and guidance on creating a safe environment for your little ones.

At Baby’s on Broadway, we take pride in offering a safe and enjoyable shopping experience for you and your family. Thank you for trusting us with the well-being of your precious ones.